Benjamin J. Sunter

Senior Business Operations & Strategic Execution

I build the planning cadence, governance and unit economics a company runs on

Ten years of it: planning for multi-billion-dollar businesses, revenue growth across Google's publisher advertising products, and programs spanning 150+ teams and 200+ stakeholders.

Target rolesSenior Business Operations Strategic Operations Chief of Staff

  1. Accenture2016 – 2021 Built and ran a merger integration PMO.
  2. Google2022 – 2025 Partnerships planning, then selling to publishers.
  3. Included Health2026 Launched a new line of business and ran the cost program behind it.
Benjamin J. Sunter
View experience Explore case studies Download resume
Case studies

Three results, and what I owned in each

One problem each for planning, revenue and execution.

Planning and resource allocationGoogle $60M incremental revenue that close-the-gap plans I designed helped generate

Turning a 10% headcount cut into a resource map

Problem
About 20 roles had to go across seven vertical teams, and each director's asks had to be checked against hiring already in flight.
I owned
The six-month planning process: the measurement, the tracking and the reporting. My director made the final calls.
How
Every ask measured against open roles, pending starts and attrition that hadn't hit the books, then a weekly forum for the 30+ initiatives in the plan.
Full case study →
Revenue and commercial executionGoogle $40M incremental revenue against target, from a Secure Signals sales competition I designed

Giving sellers a number they could pitch

Problem
Sellers couldn't tell a publisher what Secure Signals was worth, so it kept losing to pitches that came with a number.
I owned
pGTM asked me to connect product's evidence to the sellers. I built the data layer, wrote the case study with product and designed the competition.
How
A SQL and Looker layer joining pipeline and CRM data to product adoption, and a Q3 competition that scored every stage an opportunity moved. pGTM adopted it globally.
Full case study →
Large-scale executionAccenture 74% → 95%+ of launch deployments on their planned date, in under three months

Building a PMO for a deal that hadn't closed yet

Problem
More than a dozen vendor teams on a $26.5B telecom merger tracked milestones their own way. Nobody could see real status without asking each one.
I owned
Governance for 24 workstreams under 16 VPs, none of whom reported to me, and the integrated plan for 60+ projects.
How
A near real-time Tableau view of every code drop, with acceptance gates that needed sign-off from each team a drop affected. The reports went to the CIO.
Full case study →
Experience

Three companies, ten years

Jan 2026 – Sep 2026
Remote

Business Operations Manager

Included Health
27 daysWhite paper to live offering
5 monthsManual operations to digital-first
Two thirdsLabor cut per case on outreach

What I got wrongI built a claims-based signal to speed up client launches. It cut conversions in half, and I shut it down two weeks after shipping it.

Scope, decisions and outcomes 4 items

The briefLaunch a new line of business, and show the cost of running the work early enough in the year to do something about it.

Scope

  • New line of business
  • Cost-of-revenue portfolio
  • OKR architecture
  • Enterprise book
  • Workforce planning
  • Launching a new offering. Took a new line of business from white paper to live in 27 days, then spent the next five months scaling it across our enterprise book and moving its manual operations to a digital-first model.
  • Cost-of-revenue portfolio. Took over a scattered, multi-million-dollar workstream and had its operating cadence running in seven days. Within two weeks, initiatives with quantified impact went from roughly half to all of them. That gave workforce management what it needed to translate initiatives into FTE impact, and planning cycles closed noticeably faster than the year before.
  • Executive governance. Wrote the OKR and goal-setting framework that went to the COO, moving the company from tracking activity to tracking outcomes. It was adopted into the following year's operating plan.
  • Structural cost takeout. Automated manual outreach into warm inbound routing, cutting labor per case by about two thirds and surfacing several million dollars in uncommitted opportunity.
Jan 2022 – Dec 2025
Mountain View, CA

First Party Data Solutions Consultant

Google Global Partnerships · also Program Manager, Sellside Partnerships
$40MIncremental revenue from the Secure Signals sales competition
234%Of H1 2025 quota, top regional performer
>20% y/yARR per FTE across the 200-person org, three years
Scope, decisions and outcomes 8 items

The briefGet a fragmented regional partnerships org planning, selling and reporting as one business.

Scope

  • 7 vertical teams
  • 20+ sub-teams
  • 200+ stakeholders
  • 56 initiatives
  • 30+ Fortune 100 publishers
First Party Data Solutions Consultant · Jul 2024 – Dec 2025
  • Pipeline analytics to revenue. Built the SQL and Looker layer that joined sales pipeline and CRM data with product-adoption data, then designed a Q3 Secure Signals sales competition on top of it. It drove $40M in incremental revenue against target and a 256% quarter-over-quarter peak in pipeline movement (each stage an opportunity moved), and pGTM adopted the approach globally.
  • Product adoption. Helped 30+ Fortune 100 publishers adopt privacy-safe first-party data products across web, app and CTV, generating nine figures in incremental annual revenue.
  • Quota. 234% of my H1 2025 quota with 92% client satisfaction, the top performer in my region.
Program Manager, Sellside Partnerships · Jan 2022 – Jul 2024
  • Business operations. Ran annual planning, budget and execution for the multi-billion-dollar Americas Sellside Partnerships business: 7 vertical teams, 20+ sub-teams and 200+ stakeholders.
  • Execution governance. Kept 56 initiatives across 4 core product areas on track through weekly cross-functional forums and VP QBRs.
  • Resource planning. Ran a six-month planning cycle that took headcount down 10%, about 20 roles, across seven directors, and designed the close-the-gap plans that helped generate $60M in incremental revenue.
  • Speaking. Represented Google as the speaker at a co-branded LiveRamp executive summit in New York, briefing 20+ agency buyers on app addressability and identity.
  • Operational excellence. Led the regional OpEx program, which grew ARR per FTE across the 200-person Americas org by more than 20% a year for three years.
Oct 2016 – Feb 2021
Seattle, WA

Program Manager

Accenture
$26.5BTelecom merger integration
24Workstreams under 16 VPs
190+Applications retired in 12 months
Scope, decisions and outcomes 3 items

The briefBuild the operating structure a five-year integration would run on, before the deal had even closed.

Scope

  • 16 VPs
  • 60+ projects
  • 150+ delivery teams
  • 11,000+ user stories
  • 4 direct reports
  • Merger integration. Engagement lead on a $26.5B telecom merger, running governance for 24 workstreams under 16 VPs and the integrated plan for 60+ projects from design through testing.
  • Governance and reporting. Designed and ran the architecture compliance review and the Tableau reporting behind it. In five months, 150+ delivery teams working across 190+ applications designed 600+ features through it, with automated tracking of health, progress and risk across 60+ projects and 11,000+ user stories.
  • Team leadership. Ran business operations for the consulting unit with four direct reports, across 24 domain teams and a dozen vendors.
2016
Gainesville, FL

B.S. Industrial & Systems Engineering

University of Florida

Lean Six Sigma Green Belt · Google Project Management Certificate

How I think

The same five steps on every problem

  1. Framethe decision, and who owns it
  2. Modelthe constraints
  3. Diagnosewhat's holding everything up
  4. Intervenewhere it pays off soonest
  5. Operationalizewith an owner and a number to track
InteractiveRuns the five steps end to end

Operating Model Simulator

It tests whether an organization can pull off its plan. You run the year one month at a time, see which team runs out of room first, and pick moves that have each been tested against the full year. Four organizations come with it, from a software company to a charity running on restricted grants.

Try the simulator → The Operating Model Simulator: a team card at 84% and over capacity beside one with room to spare, and the panel explaining the overload with a hire as the next move
Builds

Independent builds and experiments

Tools I make on my own time, grouped by the problem each one is for.

4 tools

Operating and analytical tools

Models for operating decisions. The simulator plays a year forward with capacity, hiring lag, budget and delayed effects. Headroom sizes a team when the forecast will be off. Staffing Math does the hiring math inside Claude, ChatGPT and Gemini. Did it work? checks whether a change moved the number.

3 tools

Spreadsheet tools

Free tools for Google Sheets. Comment Export and CommentPulse pull every comment thread out of a spreadsheet, with its tab, its cell and its replies. Goal Seek finds the input that hits a target, then recalculates the sheet to check it.

3 projects

Side projects

An experiment in tracing what an event changed, a journaling app on Google Play, and an Etsy shop of beach prints made from NOAA data.

Outside work

A bit about me

  • Married, with two kids. Most weekends we're outside somewhere in Colorado, hiking, camping, or letting the kids run until they're tired.
  • I cheered at Florida for two seasons. Mostly that meant catching people in The Swamp on Saturdays. I learned a backflip along the way.
  • I've always trained. Through every job on this page. Best squat is 500.
  • I like building things that aren't software, too. Garden beds, home projects, whatever the house needs next.
Ben Sunter holding a cheerleader overhead on one arm during a game at Ben Hill Griffin Stadium
The Swamp, 2012.
Ben Sunter above the Virgin River valley, Zion National Park
Above the Virgin River valley in Zion.
Contact

Let's talk

I'm looking for a senior business operations, strategic operations or chief of staff role, in Denver or remote. Email reaches me fastest.

sunterbb@gmail.com Resume (PDF) LinkedIn
Roles
Senior Business Operations, Strategic Operations, Chief of Staff
Based
Denver, Colorado. Open to remote.
Code
github.com/bsunter93